SAP CS
SAP CS: - Customer Service (CS) draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD). For example, CS involves the planning and processing of external services, such as contracts for the maintenance and repair of equipment that a customer has either bought or rented. Maintenance planning and servicing is managed in PM; in SD you can create and maintain the relevant service contracts. Contract related charges that are incurred in PM are passed on in the form of requests for billing in SD.
Course Contents
- Overview of Customer Service
- Technical objects
- Material serial numbers and equipment
- Functional locations, bills of material and warranties
- Help desk processing
- Creating, processing, and completing service notifications
- Planning of technician resources
- Creating, processing, completing, and billing for service orders
- Processing returns and repairs
- Repair order processing and returns delivery, repair processing, delivery, and billing
- Service contracts
- Content and structure of service contracts
- Service processing with contracts
- Planned customer service
- Task lists, maintenance plans, and scheduling Reports
- Service history and information system
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