SAP CRM Service
Support all facets of your customer service organization – from contracts to marketing – with SAP Customer Relationship Management (SAP CRM) service functionality. Provide a positive user experience and resolve issues quickly with real-time support and complaint management. And give reps the tools they need to retain valuable customers and drive engagement.
Course Contents
- Maintenance of technical objects
- Installed base management
- Individual objects
- Service contract processing
- Service agreements
- Service contracts
- Service plans
- Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
- Complaints and returns processing
- Complaints and returns
- In-house repair processing
- Overview of IT Service Management
Online Training - Corporate Training - CLassroom Training
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